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How can we help?
License keys, installs, syncing, and refunds — the quick answers are below. Still stuck? Send us a message and a real person replies.
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Common questions
Answers in 30 seconds.
How do I get and enter my license key?
Your key is emailed instantly after purchase. Open the app, click Upgrade in the menu, scroll down to the Activate License Key section, and paste your key in. Your demo data stays exactly where it is. Bought through eBay or another marketplace? Get your key from the redeem page first.
How many devices does one license cover?
One licence covers your desktop — Windows or Mac. The Android app is a separate purchase on Google Play, because Google requires Android apps to bill through Play. WiFi sync then keeps the devices on the same numbers. Need to move your license to a new machine? Send us a message and we'll reset it — free.
What is the refund policy?
A 30-day money-back guarantee, no questions asked. Message us with your order details within 30 days for a full refund.
Does the app need the internet?
Not for daily use. Every core feature works offline and your data stays on your device. You only need a connection to activate your license once and to use optional AI features like the receipt scanner.
Still need a hand?
Send us a message.
We reply to every message personally — usually within one business day. Prefer email? support@donlinestore.com.