Support · we usually reply within a day
How can we help?
License keys, installs, syncing, and refunds — the quick answers are below. Still stuck? Send us a message and a real person replies.
Common questions
Answers in 30 seconds.
How do I get and enter my license key?
Your key is emailed instantly after purchase. Open the app, go to Pricing → Enter license key, or use the redeem page. Your demo data stays exactly where it is.
How many devices does one license cover?
One license covers your desktop (Windows or Mac) plus the Android companion app, with optional WiFi sync between them. Need to move your license to a new machine? Send us a message and we'll reset it — free.
What is the refund policy?
A 30-day money-back guarantee, no questions asked. Message us with your order details within 30 days for a full refund.
Does the app need the internet?
Not for daily use. Every core feature works offline and your data stays on your device. You only need a connection to activate your license once and to use optional AI features like the receipt scanner.
Still need a hand?
Send us a message.
We reply to every message personally — usually within one business day. Prefer email? support@donlinestore.com.